John Chappell Technical Services (abbreviated to JCTS for
this document) herewith informs you about the processing of
personal data for which JCTS is responsible in the sense of
the EU General Data Protection Regulation (GDPR).
Apart from sending us a letter, you may contact us at any
You can reach our data protection officer by sending an e-mail
or by sending a letter to
JCTS, 83 Birchfield Drive, Boothstown, Manchester. UK. M28
Below we have compiled the most important information on typical
data processing for you, broken down by groups of data subjects.
For certain data processing operations, which only concern
specific groups, the information requirements are fulfilled
separately. Where the term "data" is used, only
personal data within the meaning of the GDPR are meant.
1. Website Vistitors
2. Customers and Respective Contacts
3. Communication Partners, Externals
1. Website Visitors
1.1 Server protocol data
Our web server processes a series of data for each request,
which your browser automatically transmits to our web server.
This data comprises the IP address currently assigned to your
device, the date and time of the request, the time zone, the
specific page or file called up, the http status code and
the amount of data transferred. Additionally, the website
from which your request came, the browser used, the operating
system of your end device and the set language. The web server
uses this data to display the contents of this website in
the best possible way on your device.
1.2 Web analysis with Google Analytics
This website uses Google Analytics, a web analysis service
of Google Inc. ("Google"). Google Analytics uses
"cookies", which are text files placed on your computer,
to help the website analyse how users use the site. The information
generated by the cookie about your use of this website is
usually transferred to a Google server in the USA / UK and
stored there. IP anonymization is activated for this website,
meaning Google will shorten your IP address within the European
Union or in another contracting state to the Agreement on
the European Economic Area. Only in exceptional cases will
the full IP address be transmitted to a Google server in the
USA and shortened there.
Google will use this information as a processor according
to Art. 28 GDPR to evaluate your use of the website, to compile
reports on the website activities and to provide the website's
operator with further services connected with the use of the
website and the internet. The IP address transmitted by your
browser in the context of Google Analytics is not merged with
other Google data.
settings on your browser. You can prevent Google from collecting
the data generated by the cookie and relating to your use
of the website (including your IP address) and from processing
this data by Google by downloading and installing the available
1.3 Web analysis with Google AdWords
This website uses Google AdWords conversion tracking, another
Google analysis service. Google AdWords uses temporary cookies
that are stored on your computer for a short time when you
click on an JCTS related ad. The information generated by
the cookie about your use of this website after the advertisement
has been clicked is usually transferred to a Google server
in the USA / UK and stored there. Google will use this information
as a contractually designated processor pursuant to Art. 28
GDPR to evaluate your use of the website after the advertisement
has been clicked and to compile reports on these website activities.
1.4 The purpose of data processing is to present JCTS on the
internet and to communicate with interested parties, customers
and business partners. The purpose of evaluating user behaviour
on the website is to design the website in line with their
1.5 The legal basis for processing is Art. 6 (1)(b) GDPR (contract
of use for the website). The legal basis for the analysis
of user behaviour is Art. 6 (1) (f) GDPR (legitimate interest,
namely the demand-oriented design of the website).
1.6 Protocol and communication data will not be transferred
to third parties unless special circumstances have arisen.
If a criminal offence is suspected or in the course of an
investigation, data may be transferred to the police and the
public prosecutor's office. We use service providers to process
orders for the provision of our services, in particular for
the provision, maintenance and servicing of IT systems.
1.7 IP addresses are anonymized after 24 hours at the latest.
Pseudonymous user data is deleted after a period of six months.
1.8 The use of the website is not possible without disclosure
of personal data, such as the IP address. Communication via
the website without providing data is not possible. The use
of the website is also possible if the pseudonymous user analysis
2. Customers and Respective Contacts
2.1 We process your data for the purpose of performing the
obligations stemming from our contractual relationship. This
also includes consulting, support and information about product
innovations and new products.
2.2 The legal basis for processing the data of customers who
are natural persons is Article 6 (1) (b) GDPR (contract) and
Article 6 (1) (c) GDPR (legal obligations). The legal basis
for the processing of contact data for customers who are not
natural persons is Article 6 (1) (f) GDPR (legitimate interest,
namely communication with the customer). The legal basis for
information on products is Article 6 (1) (f) GDPR (legitimate
interest, namely advertising).
2.3 Banks may be recipients of data for the processing of
payments. In individual cases, data may be transferred to
debt collection service providers, lawyers and courts. We
also use service providers to process orders for the provision
of our services, in particular for the provision, maintenance
and servicing of IT systems.
2.4 All data relevant to contracts and book keeping shall
be stored for a period of ten calendar years after the contract's
end in accordance with tax and commercial law retention periods.
2.5 The provision of data is obligatory for customers based
on statutory and contractual regulations. The contractual
relationship cannot be established and carried out without
2.6 Support requests may be processed by JCTS. This processing
is based on the conclusion of EU standard contractual clauses.
A copy can be made available by the data protection officer
at any time.
3. Communication Partners, Artists and Externals
3.1 The purpose of the processing is the preparation and execution
of a contractual relationship or other communication.
3.2 With respect to contracts with natural persons, the legal
basis for processing is Art. 6 (1) (b) GDPR (contract or contract
initiation), whereas for contracts with legal persons Art.
6 (1) (f) GDPR (legitimate interest, namely communication
with contact persons relevant to the contract) and Art. 6
(1) (c) GDPR (statutory obligations, in particular tax and
commercial law provisions) apply. If just communication concerned,
the legal basis is Article 6(1) (f) GDPR (legitimate interest,
namely documentation of communication processes).
3.3 Contact and contract data can be transmitted to other
service providers, business partners as well as offices and
authorities if necessary for the execution of the contract
or order. We also use service providers to process orders
for the provision of our services, in particular for the provision,
maintenance and servicing of IT systems.
3.4 Data of contract partners and service providers shall
be deleted ten calendar years after termination of the contract
3.5 The processing of contact data on part of the service
providers and business partners is necessary to execute the
contract or order. If the data is not provided, the communication
may be considerably impaired.
Updated May 2018