- (JCTS) Returns Policy
We hope that you are pleased with your
purchase from CleanMyQuickStep.com however, we understand that there are occasions
when you may need to return goods to us. For your peace of mind and happiness
we offer the following terms in respect of returns and refunds for our products.
Remember, if you are not 100% happy with what you have bought
then just send it back to us - unused and in its original
packaging, within 14 days for a refund of the item / product
cost only. We do not offer the replacement of the costs of
postage for items sent out from our premises nor do we offer
to cover the costs of the return postage if the items / goods
are no longer required. We reserve the right to chage a 25%
handling / restocking fee for returned unwanted items.
What to do if you have changed your mind ?
us as soon as possible if you have simply changed your mind and wish to cancel
you order, making sure that you quote your Order Number (contact details as below).
If your order has not been processed and shipped then we
can cancel it immediately and your money will be credited
back to you however, if your order has already been dispatched
then you will need to return the goods to us (see Returns
Instructions below) at your own cost and within 14 days of
the date that the item was delivered to you. On receipt of
the goods we will issue a refund for the cost of the goods
to your original payment method (postage and insurance are
Please note that we are unable to issue refunds for products that shows
evidence of having been used, unless they are faulty.
Please note that
return shipping costs can only be refunded where we have sent the wrong goods
Tip: To receive the item that you need faster simply place
a new order for the item you require (remember that we only
list items that we have in stock and available for immediate
dispatch). You can then return the original item as per our
Returns Instructions below and we will issue arefund for the
cost of the goods to your original payment method upon receipt
(postage and insurance are not refundable).
What to do if your goods are faulty upon
If the goods are faulty upon receipt or on first use then
please contact immediately. We aim to replace any defective items with replacements.
If we are unable to supply an exact replacement, and/or a viable alternative cannot
be supplied either, then we shall issue a full refund to you via your original
What to do if your goods appear damaged upon arrival
Please also inform us immediately if your goods were damaged in transit.
If goods are visibly damaged upon receipt please accept delivery and then contact
us. Please ensure that you retain everything as is, at the delivery address so
that our claim with the courier can be validated. We will often need proof of
the problem via a brief description of the type of damage, such as the item appears
to have been dropped, crushed or pieced ,and if possible a photograph will help
with our claim.
What to do if you have received the wrong goods ?
contact us immediately if you think that you have received the wrong goods, and
we will make every effort to rectify the situation in the quickest and most convenient
way possible, and at no further cost to yourself. We will arrange for replacement
goods to be dispatched to you and will ask you to return the incorrect items via
The Royal Mail, Standard Parcel Service at your post office. We will arrange the
refund of your postage costs in this event.
What to do if your goods
have developed a fault ?
All products are backed by a 12 month manufacturer's
guarantee from the date of purchase. If you experience a problem with your goods
please contact us, with your original Order Number to hand. Subject to your exact
requirements we can then agree or discuss any other preferred course of action
you would like us to take.
that you use a reputable courier, such as The Royal Mail standard parcels service
from your local post office. We will only honor refunds of postage where necessary,
when this service has been used.
Please note that responsibility for any
product returned remains with you until such time as we receive it. If you send
a product back for an exchange you will be charged for shipping the new product
back to you.
John Chappell Technical Services
Sales Enquiries - 0845 0945 405
0845 numbers are charged 3p to 18p for landlines and 6p to
51p for mobiles depending on your provider
Your statutory rights are not affected by the
above terms and conditions