& Help pages
& PayPal - Information
Order Procedure & Delivery
Mail Order Option - Information
Delivery Problems - Lost or Damaged
- What is it ? and help pages FAQ >>>
Policy - More Information >>>
& Refund Policy - More Information >>>
- CleanMyPergo.com - Terms & Conditions - More Information >>>
& Pay Pal Support:
You can order
all of the products from this site by clicking on the add to basket button next
to your desired product, this will open a Pay Pal window showing you your chosen
items, this is called your 'Shopping Basket' don't worry, this is just a list,
you can delete items on this list if don't require them or if you make a mistake.
Once you are happy with your order list you can then proceed to the checkout,
click the checkout button and follow the instructions for entering your payment
details. No payments will be taken from you until you completely complete the
PayPal form, you can cancel at any time if you need to. Payment is completely
secure using the Pay Pal payment system. Once payment has been received by us,
we will dispatch your order. You can pay by all of these methods listed below:
|Pay us securely
with any major credit card through PayPal.|
Procedure & Delivery Details:
All products can only be delivered to addresses within
the UK at this time. Delivery is currently set at a
flat rate of £ 5.99 for all UK mainland orders.
Any orders from outside of the UK mainland ( such as
the Isle's or Jersey etc.) will be subject to an extra
fee of £7.99 on top of the current £5.99
fee for postage, making it £13.98 for delivery
to areas outside of the mainland UK area, we will not
post to any areas outside of the UK.
Upgrade postage fee - click this button below - £7.99
postage upgrade fee
We aim to dispatch most parcels within 48 hours ( 2
working days ). subject to current stock being available.
Most orders are dispatched by Parcelforce tracked service,
expected delivery of 1-2 working days from dispatch,
this is not a next day guaranteed service. Where an
e-mail address has been supplied we will send out an
e-mail confirmation, detailing your order & dispatch
date, you will also receive an e-mail from pay pal setting
out your payment receipt, and an e-mail from Parcelforce
offering you the tracking information of your order
from us ' John Chappell Technical Services'.
Single orders of small lighter items are sent out using
The Royal Mail delivery service. Delivery of these items
after dispatch from us is normally expected to be within
3 works days.
If you do not hear from us after placing your order,
firstly you should check your junk e-mail folders in
case any of the confirmation e-mails being wrongly placed
their by your e-mail program, failing that please contact
us to confirm your order.
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We also run a MAIL ORDER option, you can
pay by cheque if preferred, write to us enclosing your order requirements &
FULL postal address, please remember to enclose our reference codes and
the number of the items you would like.
Please make cheques out to 'John
Chappell Technical Services'. Send your orders to:
John Chappell Technical
83 Birchfield Drive
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Goods, Lost Parcels or General Parcels / Claims:
You must inform
us as soon as possible should you find you have a damaged parcel beyond use, and
await instructions, do not attempt to post any items back to us until instructed
to do so in agreement from us. If you suspect your parcel is lost please contact
us, for more information, please read our Returns
From time to time it is possible that some deliveries may get
lost or damaged in transit ( thankfully this is rare ). We package our products
very carefully with plenty of padding and strong cardboard cartons where necessary.
If we are going to make a claim from the Royal Mail for a damaged Parcel, they
require you to show them evidence of the damage where possible, damage claims
are normally only accepted with some proof of damage. Where possible the post
office ask you to take photos of the damaged parcel, and make a brief description
of what appears to have happened to the parcel.
If your parcel has been
damaged beyond use we will need to claim off the delivery company, we use The
Royal Mail standard parcels service. Please keep the damaged package until the
claim has been resolved.
Lost or Delayed Parcels:
Please note that we
can only accept a claim for loss if the item has not been delivered and it is
15 or more working days after the due delivery date. Claims must be made within
12 months of the date of posting. We mainly use The Royal Mail Standard Parcels
Service, this is normally 3-6 working days. Please contact us after 21 working
days if your parcel has not turned up, remember we are both in the hands of a
delivery company at this stage, so be patient, it is very rare for parcels to
go missing completely however, some delays in some areas are possible.
see our Returns Policy for more
If you have any problems with this procedure please feel free
to e-mail us and we will do what we can to help.
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If you have any special
orders or requirements please let us know, you can e-mail us either using the
'Contact Us' button above or use:
Sales@CleanMyQuicksStep.com - E-mail us
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