CleanMyQuickStep - Support Page

Payment & Pay Pal Support:

You can order all of the products from this site by clicking on the add to basket button next to your desired product, this will open a Pay Pal window showing you your chosen items, this is called your 'Shopping Basket' don't worry, this is just a list, you can delete items on this list if don't require them or if you make a mistake.

Once you are happy with your order list you can then proceed to the checkout, click the checkout button and follow the instructions for entering your payment details. No payments will be taken from you until you completely complete the PayPal form, you can cancel at any time if you need to. Payment is completely secure using the Pay Pal payment system. Once payment has been received by us, we will dispatch your order. You can pay by all of these methods listed below:

Delivery
All products can only be delivered to addresses within the UK mainland at this time. Delivery is currently set at a flat rate of £ 5.99 for all orders.

We aim to dispatch most parcels within 48 hours ( 2 working days ). subject to current stock being available.

Most orders are dispatched by Parcelforce tracked service, expected delivery of 1-2 working days from dispatch, this is not a next day guaranteed service. Where an e-mail address has been supplied we will send out an e-mail confirmation, detailing your order & dispatch date, you will also receive an e-mail from pay pal setting out your payment receipt, and an e-mail from Parcelforce offering you the tracking information of your order from us ' John Chappell Technical Services'.

Single orders of small lighter items are sent out using The Royal Mail delivery service. Delivery of these items after dispatch from us is normally expected to be within 3 works days.

If you do not hear from us after placing your order, firstly you should check your junk e-mail folders in case any of the confirmation e-mails being wrongly placed their by your e-mail program, failing that please contact us to confirm your order.

We also run a MAIL ORDER option, you can pay by cheque if preferred, write to us enclosing your order requirements & FULL postal address, please remember to enclose our reference codes and the number of the items you would like.
Please make cheques out to 'John Chappell Technical Services'. Send your orders to:

John Chappell Technical Services
CleanMyQuickStep.com
83 Birchfield Drive
Worsley
Boothstown
Manchester
M28 1ND

You must inform us as soon as possible should you find you have a damaged parcel beyond use, and await instructions, do not attempt to post any items back to us until instructed to do so in agreement from us. If you suspect your parcel is lost please contact us, for more information, please read our Returns Policy.

From time to time it is possible that some deliveries may get lost or damaged in transit ( thankfully this is rare ). We package our products very carefully with plenty of padding and strong cardboard cartons where necessary. If we are going to make a claim from the Royal Mail for a damaged Parcel, they require you to show them evidence of the damage where possible, damage claims are normally only accepted with some proof of damage. Where possible the post office ask you to take photos of the damaged parcel, and make a brief description of what appears to have happened to the parcel.

If your parcel has been damaged beyond use we will need to claim off the delivery company, we use The Royal Mail standard parcels service. Please keep the damaged package until the claim has been resolved.

Lost or Delayed Parcels:
Please note that we can only accept a claim for loss if the item has not been delivered and it is 15 or more working days after the due delivery date. Claims must be made within 12 months of the date of posting. We mainly use The Royal Mail Standard Parcels Service, this is normally 3-6 working days. Please contact us after 21 working days if your parcel has not turned up, remember we are both in the hands of a delivery company at this stage, so be patient, it is very rare for parcels to go missing completely however, some delays in some areas are possible.

If you have any problems with this procedure please feel free to e-mail us and we will do what we can to help.

If you have any special orders or requirements please let us know, you can e-mail us either using the 'Contact Us' button above or use: